Refund and Returns Policy

At ENDURO EVOLUTION, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day refund and returns policy. Please read the following guidelines to understand our process:

1. Eligibility:
– To be eligible for a refund or return, the item(s) must be unused, in the same condition as when received, and in its original packaging.
– Certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged upon arrival.

2. Return Authorization:
– Before returning any item, you must contact our customer support team to request a Return Authorization (RA) number.
– The RA number should be clearly marked on the outside of the package being returned.
– Returns without a valid RA number may not be processed or accepted.

3. Return Shipping:
– Customers are responsible for the return shipping costs unless the item(s) received are defective, damaged, or incorrect.
– We recommend using a trackable shipping method to ensure the safe return of the item(s).
– Any loss or damage incurred during return shipping is the responsibility of the customer.

4. Refund Process:
– Once we receive the returned item(s) and verify their eligibility, we will process the refund within 14 of receipt.
– Refunds will be issued in the original form of payment used during the purchase.
– Please note that the refund may take additional time to appear in your account, depending on the policies of your financial institution.

5. Non-Refundable Items:
– Certain items are non-refundable, including:
– Gift cards or vouchers.
– Downloadable digital products.
– Perishable goods.
– Health and personal care items.
– Clearance or final sale items.

6. Exchanges:
– If you wish to exchange an item for a different size, color, or variant, please contact our customer support team to discuss the available options. The buyer pays for any and all exchanges.
– Exchanges are subject to product availability and may require additional payment or refund, depending on the price difference between the exchanged items.

7. Damaged or Defective Items:
– If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately.
– We will provide instructions on how to return the item and arrange for a replacement or refund at no additional cost.

Please note that this policy applies specifically to returns and refunds requested within the 14-day period. Items returned beyond this timeframe may not be eligible for a refund or return unless covered under warranty.

If you have any further questions or require assistance regarding returns and refunds, please reach out to our customer support team. We are here to help.

ENDURO EVOLUTION – RIDE HARD ENDURO